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eSIMrat

Maya Mobile Review

3.9 / 5eSIMrat score

Unlimited global eSIM covering 180 destinations, in 4 durations (3 to 30 days). 4G/5G data, 5 GB/day at full speed then 3 Mbps, cruise variants available.

-10% on your orderESIMRAT10
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NETWORK
4G / 5G
CALLS / SMS
No

Our marks, criterion by criterion

  • Price per GB

    3.5

    One global price: €8.49 for 3 days, €16.99 for 7, €23.79 for 14, €42.49 for 30. Unbeatable on a multi-country route, expensive for a single country against fixed-volume plans.

  • Coverage

    4.3

    180 destinations in a single profile in the esimrat catalogue, 5G in over 125 countries according to Maya. Cruises covered by the brand are not listed on esimrat.

  • App

    4.4

    Maya app on iOS and Android: compatibility check, install in a few minutes, a Travel Mode switch that starts the plan on arrival.

  • Support

    4.5

    Human support on WhatsApp 24/7, no bots or tickets according to the brand. Trustpilot: 4.5 out of 5 across 12,000+ reviews, fast replies come up often.

  • Transparency

    3.7

    Prices in euros and dollars. The plan sheet states 5 GB a day at full speed then 3 Mbps, while the homepage talks of unlimited with no throttling: the plan sheet is what counts.

  • Flexibility

    3.0

    Nothing to choose but the duration: 3, 7, 14 or 30 days, no per-country or fixed-volume plan, no calls or texts. Tethering included.

Technical note

An overview of Maya Mobile's performance across 6 criteria

Price per GB 3.5/5, Coverage 4.3/5, App 4.4/5, Support 4.5/5, Transparency 3.7/5, Flexibility 3.0/5Price per GB3.5Coverage4.3App4.4Support4.5Transparency3.7Flexibility3.0

How we score

This score is eSIMrat's own, not an average of customer reviews. It covers six criteria we assess ourselves from the catalogue's real coverage, the prices we record, and test purchases and installs. We earn a commission on sales made through our links: it changes neither the score nor the order of our rankings, which stay sorted by price per GB.

The eSIMrat verdict

Maya Mobile sells a single product: a global unlimited eSIM across 180 destinations, for 3, 7, 14 or 30 days, with tethering and human support on WhatsApp around the clock. It is the simplest option for a route crossing several countries, and the 12,000 Trustpilot reviews at 4.5 out of 5 mostly praise customer service. For a stay in one country, a fixed-volume plan almost always costs less, and unlimited comes with a cap of 5 GB a day at full speed, then 3 Mbps.

Good for

  • Multi-country routes on a single eSIM
  • Travellers who do not want to estimate their usage
  • Those who want human support reachable on WhatsApp at any hour

Less suited if

  • You stay in one country and compare on price per GB (→ Roamify)
  • You want the best value on one specific country, with an eSIM that is simple to install, an easy app and human support 24/7 (→ voilà eSIM)
  • You go past 5 GB a day on streaming or tethering (→ Holafly)
  • You need native calls or texts (→ Roamify, in some countries)

Pros and cons

Pros

  • One eSIM for 180 destinations, same price everywhere
  • Human support on WhatsApp 24/7, rated 4.5 out of 5 by 12,000+ Trustpilot reviews
  • Tethering and VPN allowed
  • Prices in euros and dollars, no conversion
  • App with a compatibility check before purchase

Cons

  • Expensive for a stay in one country: €16.99 a week when 5 GB costs under €10 with most competitors
  • Unlimited capped at 5 GB a day at full speed, then 3 Mbps
  • Only four durations, no per-country or fixed-volume plan
  • No calls or texts

How to install your eSIM with Maya Mobile

  1. Buy your plan

    Download the Maya app (iOS or Android) or buy on maya.net. Pick only the duration: the eSIM is the same for all 180 destinations.

  2. Pick your destination

    Choose 3, 7, 14 or 30 days. There is no country or volume to pick.

  3. Scan the QR code

    Pay and scan the QR code to install the eSIM.

  4. Get connected

    Turn the connection on when you land. That's it.

If something goes wrong

Run the compatibility check in the Maya app first, then install over Wi-Fi. If it fails, support answers on WhatsApp 24/7 from the help button on the site or in the app.

Turn Airplane mode on and off again. Check that the eSIM from Maya Mobile is selected for mobile data in your settings. Turn data roaming on. Restart the phone. If nothing changes, switch network selection to manual and pick another operator.

Look at per-app usage in your phone's settings to spot the hungry apps. Turn off automatic updates and high-resolution video playback. Your remaining data shows in your Maya Mobile account, or in its app when there is one.

The eSIM installs from the Maya app after purchase. If the profile does not show, message support on WhatsApp: one Trustpilot review from June 2026 reports a QR code never received, so push through that channel rather than email.

What users say

Reviews synthesised from the App Store, Google Play and online feedback. We do not republish reviews word for word: we summarise the trend.

  • ★★★★★Trustpilot

    Long-time customer: a plan activated too early by mistake was replaced free of charge by support within the hour.

  • ★★★★★Trustpilot

    Activation rule misunderstood: immediate refund granted by customer service, then repurchase without any trouble.

  • ★★★★★Trustpilot

    Service judged affordable for a holiday, reliable network coverage throughout the trip.

  • ★☆☆☆☆Trustpilot

    QR code never received after payment, and several follow-ups by email and chat left unanswered.

Alternatives to Maya Mobile

Maya Mobile is not the only option. Depending on your priorities, these providers are worth comparing.

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Frequently asked questions

There is only one plan, global and unlimited: €8.49 for 3 days, €16.99 for 7 days, €23.79 for 14 days and €42.49 for 30 days, valid across the 180 destinations. For a week in Europe in one country, a fixed-volume plan from another provider costs less.

Yes, Maya's FAQ states that tethering is fully supported, within the 5 GB a day at full speed.

An eSIM works on most smartphones released after 2019: iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later. Your phone must be carrier-unlocked. Our eSIM-compatible phones page lists the models.

Yes. Most recent smartphones handle a physical SIM (calls, texts, your number) and an eSIM from Maya Mobile (mobile data) side by side. You keep your usual number and use the eSIM for the Internet.

Requests go through WhatsApp support. Several 2026 Trustpilot reviews report a refund or a replacement plan granted after an accidental activation; another reports a promised refund still pending. The exact conditions are in their terms of sale.

No. Maya allows Internet calls, streaming, downloads and VPNs. Only use as a fixed home line, reselling the connection and peer-to-peer file sharing are banned by its usage policy.

You buy another duration from the Maya app, on the same eSIM profile. The app also offers auto-renewal (Travel Mode), optional and off by default.

Practical information

Coverage
180 destinations in a single profile
Plan type
Global unlimited, 5 GB/day at full speed then 3 Mbps
Durations
3, 7, 14 or 30 days
Tethering
Included
Support
WhatsApp, human, 24/7
Currency
Euros and dollars, native prices
Operator
Mobile Maya Inc

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